[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. SkillOnNet is a leading company in the iGaming entertainment industry, committed to providing a trustworthy experience for its customers. The Customer Support Representative will be the primary point of contact for players, delivering high-quality support and guidance on account, product, and gameplay-related inquiries.ResponsibilitiesEffectively communicating with customers in their designated languageA high emphasis on quality, with particular attention to detail and accuracyProviding an outstanding client experience and resolving issues on first contactResolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying and explaining the best course of action, and following up to assure resolutionResponding to client inquiries via Webchat, Email, and Phone in a timely and professional wayEscalating requests where neededThoroughly investigating player concernsPromoting a “Safer Gaming” philosophyStaying UpToDate on rules, processes, and licensing needsContributing to collective effort by achieving necessary resultsGo above and beyond when engaging customersTaking part in the Onboarding ProgramsSkillsEnglish fluencyStrong communication/public relations along with active listening skills requiredCustomer orientation and the ability to adapt and respond to diverse sorts of charactersProficiency working on computers and touch typing are requiredAbility to perform under pressureAccountability and conscientiousnessDemonstrates high levels of trustworthiness, accountability, and conscientiousness in handling sensitive financial and personal dataProficiency in the Spanish language will be considered as an advantage but not a requirementProven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house trainingBenefitsExcellent work environmentAttractive salary packageMonetary vouchers on Birthdays and other special occasionsOption to enrol in Company's medical insurance planExciting company activities including monthly corporate gatherings, competitions, daily snacks and many other activities.Casual Dress CodeA chance to advance professionally inside one of the world's largest iGaming organisations.Company OverviewSkillOnNet is a software development company that specializes in creating custom online casino platforms with a diverse selection of games. It was founded in 2005, and is headquartered in Sliema, NA - Malta, MLT, with a workforce of 1001-5000 employees. Its website is https://www.skillonnet.com.