[Remote] Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. Risus Talent Partners is seeking a Customer Service Representative to join their Strategic Account Services team. This role serves as a key point of contact for Strategic and National Account customers, partnering closely with various teams to deliver an exceptional customer experience.ResponsibilitiesServe as the primary contact for assigned customer accountsManage customer orders, pricing requests, and account activityCoordinate with internal teams across multiple locations to ensure timely execution and issue resolutionBuild strong customer relationships through proactive communication and supportTrack and resolve customer concerns while maintaining a high level of serviceSupport strategic account initiatives and special projectsSkillsExperience in Customer Service, Account Management, Sales Support, Customer Success, Order Management, or Inside SalesStrong communication, organization, and problem-solving skillsAbility to manage multiple priorities in a fast-paced environmentExperience working with ERP, CRM, or order management systemsPackaging, manufacturing, distribution, or supply chain experience is a plusCompany OverviewDirect Placement Recruiting. Recruitment Process Outsourcing. HR Consulting. It was founded in 2021, and is headquartered in Baltimore, MD, US, with a workforce of 11-50 employees. Its website is https://risustalent.com/.