[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Exacta Land Surveyors LLC is a company that provides various types of surveys and lien searches with a commitment to accuracy and timely delivery. They are seeking a detail-oriented Customer Service Representative to manage the full lifecycle of incoming survey orders, including communication with clients and order processing.ResponsibilitiesMonitor and process incoming order files on an hourly basis, uploading and entering orders into the order management systemAssign survey orders to appropriate vendors based on geography and capacityCommunicate order confirmations, status updates, and deliverables to clients primarily via emailReview completed survey deliverables for accuracy prior to client delivery; identify and resolve errorsRespond to client inquiries regarding quotes, order status, and correctionsProcess order cancellations according to established proceduresGenerate and distribute monthly client statementsEscalate complex or non-routine issues to the appropriate internal contactPerform light accounting tasks, including bill entry and vendor information coordinationSkillsHigh school diploma or GED required; Associate's or Technical degree or higher preferred2+ years of customer service experience required; 5+ years preferredStrong attention to detail with the ability to maintain accuracy at volumeComfortable with repetitive, process-driven workflows and able to balance competing demands without losing sight of client expectationsA positive, flexible, solutions-oriented approach to the work — someone who stays composed under pressure and is genuinely committed to client serviceSelf-directed and able to manage a high-volume queue with minimal supervisionClear written and verbal communication skills; able to respond to questions professionally and knowledgeablyProficient in Microsoft Office (Outlook, Word) and comfortable learning new software and cloud-based tools independentlyValid driver's license and appropriate automobile insurance may be requiredAssociate's or Technical degree or higher preferred5+ years preferredExperience with order management, CRM, or other job-related technology a plusExperience in real estate, title, or survey industries a plusFamiliarity with lien search orders and estoppel reports a plusBenefitsMedical, dental, and vision insuranceCompany-sponsored life and disability insuranceVoluntary benefits — accident, critical illness, life, short- and long-term disabilityHealth savings account401(k) with company matchSeven paid holidays per calendar yearPaid time offChildbirth recovery leaveCompany OverviewExacta Land Surveying provides surveying services to homeowners, homebuyers, title insurers, mortgage lenders, Realtors and other real estate professionals. It was founded in 2003, and is headquartered in Cleveland, Ohio, USA, with a workforce of 201-500 employees. Its website is https://exactaland.com.