[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Encore Pest Control is a premium pest control company based in Birmingham, Alabama, and they are seeking a motivated Customer Service Representative. This role involves serving as the first point of contact for customers, managing accounts, and coordinating with field technicians, with a clear path toward an Office Manager role for the right candidate.ResponsibilitiesServing as the first point of contact for customers — answering inbound calls, scheduling service appointments, and following up on inquiries with professionalism and careManaging and updating customer accounts, service records, and scheduling in our systemSupporting accounts receivable functions, including invoicing, payment tracking, and follow-up on outstanding balancesCoordinating with field technicians to ensure smooth daily scheduling and route managementHandling general office administrative tasks and correspondenceSkillsStrong communication skills — friendly, clear, and composed under pressureProficiency in Microsoft Office (Word, Excel, Outlook); experience with scheduling or CRM software is a plusHighly organized with good attention to detailA self-starter mentality with an interest in taking on more responsibility over timeSome accounts receivable or bookkeeping experience preferredAny prior pest control industry experience is a plus — whether in the field or in an office settingFamiliarity with FieldRoutes is a bonus, but not requiredCompany OverviewEncore Pest Control is a locally owned pest control company based in Birmingham, Alabama, serving residential and commercial customers throughout the metro area and surrounding communities. It was founded in 2025, and is headquartered in , with a workforce of 2-10 employees. Its website is https://www.encorepestcontrol.com/.