[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. ibex is a company that focuses on creating a positive work environment for its employees. They are seeking motivated, customer-focused individuals for the role of Customer Service Representative, where the main responsibility is to provide exceptional support to customers regarding their utility services.ResponsibilitiesBilling questions and payment supportStarting or stopping utility servicesAccount updates and service requestsTroubleshooting customer concernsProviding clear, professional, and empathetic supportNavigating multiple systems and tools to find solutions quicklySkillsStrong communication and customer service skillsAbility to stay calm and professional during challenging conversationsComfort navigating multiple computer systems and applicationsCritical thinking and problem-solving skillsBasic math skills for billing, balances, and payment related questionsExperience using basic Excel functions, including search tools and filtersStrong attention to detailAbility to multitask and stay organized in a fast-paced environmentA team-oriented mindset and strong work ethic18+ years of age with a High School diploma or equivalentPrivate, distraction free workspace (not a shared/common area of the home)Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)Must remain on camera during working hoursBenefitsSupportive leadership and collaborative teamsCoaching, recognition programs, and real career growth opportunitiesPositive, performance driven cultureWork from homePaid training401k, Health, dental, and vision benefitsPTO, referral bonuses and employee discountsFree cell phone for all employees!Childcare assistance programsCompany Overviewibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. It was founded in 2004, and is headquartered in Washington, District of Columbia, USA, with a workforce of 10001+ employees. Its website is http://www.ibexglobal.com/.