[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. ICONMA is a company seeking a Customer Service Representative for their remote location. The role involves handling inbound HR inquiries, managing cases in Salesforce, supporting HR operations in Workday, and maintaining confidentiality and data integrity while meeting performance metrics.ResponsibilitiesHandle inbound HR inquiries (payroll, benefits, time tracking, employee relations, etc.)Manage cases in SalesforceSupport HR operations in WorkdayConduct exit interviews and assist with ondemand checksTriage issues and escalate to appropriate tiers as neededMaintain confidentiality and data integrityMeet KPIs and performance metricsSkillsStrong customer service background (call center experience preferred)Excellent communication, problemsolving, and time management skillsExperience working with HR systems (Salesforce, Workday preferred)High attention to detail and professionalism handling sensitive informationCall center experience preferredSalesforce, Workday preferredBenefitsHealth BenefitsReferral ProgramExcellent growth and advancement opportunitiesCompany OverviewICONMA: Your Partner in Global Staffing Solutions and Digital Transformation ICONMA is a globally recognized, Woman-Owned staff augmentation and technology consulting firm. It was founded in 2000, and is headquartered in Troy, MI, US, with a workforce of 1001-5000 employees. Its website is http://www.iconma.com.Company H1B SponsorshipICONMA has a track record of offering H1B sponsorships, with 1 in 2026, 34 in 2025, 31 in 2024, 26 in 2023, 39 in 2022, 37 in 2021, 69 in 2020. Please note that this does not guarantee sponsorship for this specific role.