[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. TridentCare is a company seeking a Customer Service Representative to handle customer orders and provide exceptional service. The role involves processing orders, addressing customer needs, and ensuring a positive experience while adhering to company standards.ResponsibilitiesProvide prompt, accurate and courteous responses to customersSolve routine and complex problems (Contact supervisor immediately for problems unable to solve)Answer incoming customer service orders as soon as possibleDisplay active listening and superior customer service skills for both external & internal customersDocument activity to the DDF systemConsistently check appropriate DDF screen for report results to call back to customerDisplay the ability to enter orders manually via our fax processDisplay the ability to operate the phone system effectivelyAdhere to work scheduleOther duties as assignedSkillsAbility to work independently and as a teamMust demonstrate the ability to perform the different tasks they have been trained for in the call center. The retention of this knowledge is a critical part of cross training the call center personnelComputer knowledgeStrong customer service skillsSolid communication skills (including verbal, written and listening skills)Solid problem solving and decision making abilitiesGood organizational skillsExecute and prioritize multiple tasksProfessionalAbility to type 35 – 40 words per minuteFlexible and adaptable to changeA minimum of a High school Diploma or equivalent requiredMust have high speed internet for Remote workMedical terminology / experience preferred but not requiredBenefitsTwo weeks of vacation timeHealth Insurance after 30 days!Sick time8 paid holidaysSame day pay availableMedical insurance allowance, giving you the freedom to customize your plan to fit your needsDental insuranceVision insuranceDisability insuranceCompany paid life insurance401(k)Company OverviewTridentCare offers laboratory, diagnostic, ultrasound, x-ray, radiology and mobile diagnostic services at home for patients. It was founded in 1999, and is headquartered in Sparks Glencoe, Maryland, USA, with a workforce of 1001-5000 employees. Its website is https://tridentcare.com/.