[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Safelite is a company that provides auto glass repair and replacement services. They are seeking a Customer Service Representative to assist customers with their claims and provide solutions while ensuring a positive experience.ResponsibilitiesProfessionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted promptsAccurately enters claim data into our production systems while on a live phone callEffectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needsVerifies customer insurance coverage and deductible amounts and communicates the information to the customerAssists customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preferenceUtilizes systems and resources provided to enhance the overall customer experienceProvides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service informationOther duties assigned by leadershipSkillsFull‑time resident of one of the following states: Arizona, Florida, North Carolina, or OhioYou must provide your own equipment (requirements listed below)You must have a dedicated, distraction‑free workspace with no background noise100% attendance required during training (Training Monday - Friday for first 3 weeks, training classes are offered from either 9:00 AM - 4:00 PM or 12:00 PM - 7:00 PM eastern time)Personal computer or laptop with Windows 11. (Please note that Macs, Chromebooks, and tablets are not compatible with our current systems.)High Speed Internet that meets the below requirements: Download Speed = 25 Mbps or higher, Upload Speed = 10 Mbps or higher, Ping = 50 ms or lower, Jitter = 20 ms or lowerEthernet cable and the ability to connect directly to your modem (WiFi cannot be used in this position; some computers may not be equipped with an ethernet port and require an adaptor)USB wired headsetWebcamCell phone capable of downloading app for multifactor authentication and receiving push notificationsDedicated workspace free from background noise and interruptionsMust be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standardsKnowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environmentThe desire to establish rapport and credibility with customers, stores and peers with a caring heart and service mindsetThe ability to read and utilize provided scripting in a conversational and timely mannerDemonstrates a high level of empathy and integrity by always doing the right thingHas an upbeat personality and can show an authentic willingness to assist our customersPrevious experience working in a contact center or other customer service role16+ years of ageHigh School Diploma or equivalent, or actively enrolledBenefitsBonus opportunitiesA benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts.Weekly pay checks!Up to $5,250 in tuition reimbursement per year.Paid training and all the tools and resources you'll need to be successful.View all our health, wealth, and life offerings at www.safelitebenefits.com.Company OverviewWe’re the auto glass experts. Since 1947, we’ve helped people get back to driving safely. It was founded in 1947, and is headquartered in Columbus, OH, US, with a workforce of 10001+ employees. Its website is https://www.safelite.com.