[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Rack Industries is seeking a Customer Service Representative to join their team in a fully remote position. The role requires experience in customer service within a trade business environment and involves responsibilities such as appointment scheduling and data entry.ResponsibilitiesKnowledge of Service TitanKnowledge or experience using Hatch messagingCustomer Service Experience in a Trade business environment such as Plumbing, HVAC, Electrical, or GeneratorsA background in Scheduling or/and DispatchingCustomer service: 2 years in a Trade business environment. (Preferred)Call center: 2 years of inbound/outbound phone experience (Required)8-hour shiftAppointment scheduling: 1 year (Required)Service Titan: 1 year (Required)Hatch: 1 year (Required)Dispatching: 1 year (Required)Call center: 1 year (Required)Data entry: 1 year (Required)SkillsCall center: 2 years of inbound/outbound phone experienceAppointment scheduling: 1 yearService Titan: 1 yearHatch: 1 yearDispatching: 1 yearCall center: 1 yearData entry: 1 yearKnowledge of Service TitanKnowledge or experience using Hatch messagingCustomer Service Experience in a Trade business environment such as Plumbing, HVAC, Electrical, or GeneratorsA background in Scheduling or/and DispatchingCustomer service: 2 years in a Trade business environmentBenefitsFully Remote401(k) matchingDental insuranceHealth insuranceVision insuranceCompany OverviewRACK is a leading energy solutions provider headquartered in Boca Raton, Florida. It was founded in 1994, and is headquartered in Boca Raton, Florida, USA, with a workforce of 51-200 employees. Its website is https://www.rackelectric.com/company/.