[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The Customer Service Representative will answer incoming calls, assist customers with their needs, and research complex issues to resolve customer inquiries. This role requires strong communication skills and the ability to navigate multiple computer systems while providing compassionate customer service.ResponsibilitiesAnswer 50-70 incoming phone calls per day from customers and identify the type of assistance the customer needsAsk appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systemsResearch complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issuesScheduling appointments for patients - entering and updating demographicsSkillsHigh School Diploma / GED OR equivalent experienceMust be 18 years of age OR older1+ years of experience in a medical environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job toolsFamiliarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applicationsKnowledge of Medical TerminologyAbility to work full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm MST. It may be necessary, given the business need, to work occasional overtimeReside within Arizona, Nevada, Utah or New MexicoAbility to keep all company sensitive documents secure (if applicable)Required to have a dedicated work area established that is separated from other living areas and provides information privacyMust live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet serviceDemonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate mannerProficient conflict management skills to resolve issues in a stressful situationAll employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy1+ years of health care experienceAbility to type 40 WPMBenefitsA comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution (all benefits are subject to eligibility requirements)Company OverviewOptum provides primary care and optical care services. It was founded in 1985, and is headquartered in Albuquerque, New Mexico, USA, with a workforce of 10001+ employees. Its website is https://nm.optum.com.