[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. They are seeking a Customer Service Representative to provide excellent phone call experiences and maintain a productive remote work environment. This role requires candidates to have their own equipment and to be available for various shifts, including 2nd and 3rd shifts.ResponsibilitiesCandidates are required to provide their own equipment for this roleTraining is conducted with cameras on, so a webcam is required during the first 2 weeksCandidates must demonstrate they can maintain a productive, interruption-free remote work environmentAll Candidates must have: Internet Service (cannot connect via WIFI) - Must have modem connection - Must be hardwired to computer via ethernet cableAGENTS CANNOT TAKE CALLS USING WI-FI CONNECTIONCore i3 with 8GB of RAM or higherCandidate must have a minimum of 30mbps upload and 30mbps downloadRun internet speed test at www.speedtest.netCandidate must have a minimum of Windows 10 on computerMust have modem connection - Must be hardwired to your computer via ethernet cableHome computer, monitor and headset that will allow agent to answer callsMust allow required software to be uploaded to their computer and have USB headset that is CxOne/NICE compatible for incoming customer interactionsThe below metrics are implemented and monitored: Schedule Adherence - At least 94% of work attendance Aftercall Work (ACW) Average - Less than 4 seconds Call Accuracy - Auditing to ensure script is being followed and correct actions are being taken during callsSkillsCall center experience requiredExcellent communication skillsIntermediate knowledge of computer applicationsMust have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handleCandidates must demonstrate they can maintain a productive, interruption-free remote work environmentAll Candidates must have: Internet Service (cannot connect via WIFI) - Must have modem connection - Must be hardwired to computer via ethernet cableCore i3 with 8GB of RAM or higherCandidate must have a minimum of 30mbps upload and 30mbps downloadCandidate must have a minimum of Windows 10 on computerMust have modem connection - Must be hardwired to your computer via ethernet cableHome computer, monitor and headset that will allow agent to answer callsMust allow required software to be uploaded to their computer and have USB headset that is CxOne/NICE compatible for incoming customer interactionsCompany OverviewDexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management. It was founded in 1994, and is headquartered in Mclean, Virginia, USA, with a workforce of 1001-5000 employees. Its website is https://dexian.com.