[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. F.H. Furr, a leading name in residential services, is seeking dynamic individuals to join our team as Remote Customer Service Representatives. In this role, you will play a crucial part in delivering exceptional service to our valued customers. Responsibilities include providing customer service via various channels, acting as a liaison with customers, and maintaining accurate customer records.ResponsibilitiesProvide top-notch customer service via phone, email, and chat channelsAct as a liaison with customers, ensuring clear communication and scheduling of servicesHandle inquiries, resolve issues, and provide information about our servicesMaintain accurate and up-to-date customer records in our systemCollaborate with other team members to ensure a seamless customer experienceAbility to thrive in a fast-paced setting with clear processes and strong team supportSkillsExcellent communication skills, both written and verbalStrong customer-centric mindset and a genuine desire to help othersAbility to work independently and efficiently in a remote settingHigh-speed internet connection (minimum 50 Mbps) and a dedicated workspaceBasic computer skills; proficiency with office software and the ability to learn new systems quicklyCall center experienceBenefitsFully equipped remote work setup, including computers, monitors, and other necessary equipmentCompetitive compensation and performance-based incentivesFixed work schedules that allow you to plan ahead (this position will support the business in Eastern Standard Time)Health, dental, and vision insuranceRetirement savings plan with employer matchPaid time off and holidaysProfessional development and training opportunitiesEmployee discounts on company servicesCompany OverviewAs a community-oriented company for over 40 years, we put our customers first and stand behind our products and services. It was founded in 1981, and is headquartered in Manassas, Virginia, USA, with a workforce of 501-1000 employees. Its website is https://www.fhfurr.com/.