[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. TopView Group is a fast-growing sightseeing and local experiences company offering a wide range of experiences across major cities in the U.S. and London. They are seeking a Customer Service Representative to handle customer inquiries, assist with bookings, and manage escalations in a high-volume environment.ResponsibilitiesHandle customer inquiries (emails and chat) across multiple U.S. cities and international locations, including London, UKAssist customers with bookings, changes, and general inquiriesManage high-volume escalations with professionalism and confidenceFollow company policies and escalation protocolsAccurately document interactions in Zendesk (or similar CRM)Work in a fast-paced, high-volume environmentSkillsStrong communication and problem-solving skillsExperience handling customer escalations, complaints, and high-pressure interactionsAbility to multitask and stay organized under pressureReliable, professional, and able to work independentlyCRM experience (Zendesk is a plus)Must be available for overnights, weekends, and holidaysMust have a reliable computer, internet, and headsetMust have a quiet workspaceMust be dependable — attendance and punctuality are criticalMust reside in TexasBilingual is a plus (English and Spanish)BenefitsFully remote position (equipment not provided)Company OverviewPowered by in-house technology, TopView Group creates one-of-a-kind experiences for everyone around the world. It was founded in 2011, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://www.topviewnyc.com/.