[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Insurify is one of America’s fastest-growing MIT FinTech startups, recognized for its innovative approach to insurance comparison and management. The Customer Service Representative will assess customer issues, provide effective solutions, and contribute to a seamless customer experience.ResponsibilitiesExpertly assess and evaluate the best path of resolution for customer issues including coverage challenges, complaints, and payment issues during incoming calls, ensuring that customers receive timely and effective solutionsContribute to a smooth and successful customer experiences through the coordination of onboarding documents (insurance policies, supporting documentation) needed for sale finalizationApply problem-solving skills and understanding of insurance industry workflows to navigate complex situations, ensuring that customers receive the best possible outcomesEnsuring the information is accurate and verifying customers' coverage. Often may need to deliver proof of insurance paperwork and resolve billing and general issues to ensure customer satisfactionAssist in the development of new processes for the onboarding and retention of customers. Provide feedback for improvements of existing processesPlay a crucial role in resolving carriers and customers complaints by presenting well-considered solutions and alternatives within the timeframes set, and follow up to ensure that any issue has been fully resolvedEnsure no client is overlooked by entering into carrier portals and pulling lists of clients and initiating timely follow-ups.Proactively educate customers on how to avoid potential policy interruptions and premium increases, helping them to maintain stable and affordable coverageSkillsExperience in Customer Support via phone, email and chatExcellent communication skillsPhenomenal phone skillsWell-organized and self-drivenLicensed in Property & Casualty Insurance requiredMust be located in one of the following states: AL, AR, AZ, CO, FL, GA, IA, IL, MA, MI, MN, MO, NC, NH, NJ, NY, OH, PA, RI, TN, TX, UT, VABilingual is a plusBenefitsCompetitive compensationHealth, Dental Coverages401K plan with matchPaid Family LeaveHealth coverageRetirement contributionsAdditional wellbeing benefitsCompany OverviewInsurify is an insurance agency that offers auto, home, and life insurance services. It was founded in 2013, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 51-200 employees. Its website is http://insurify.com.