[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Veracity Insurance Solutions, LLC is an independent insurance partner focused on empowering small business owners. They are seeking a dedicated Customer Service Representative to provide high-quality support across multiple communication channels while ensuring a positive customer experience.ResponsibilitiesProvide excellent customer service through phone, email, chat, or other contact methods, while communicating clearly and professionallyThoroughly and accurately document all customer accounts immediately after any actionEffectively use job tools and job aids, applying basic troubleshooting steps to resolve customer inquiries before escalatingAssist with simple certificate requests and manage email inboxesSelf-manage tasks, taking initiative and working independently with minimal supervision to ensure optimal serviceAdapt quickly to shifting customer needs and channel demands, while demonstrating empathy in every customer interactionProvide frontline feedback on recurring customer pain points to improve processes and AI responsesRequired to perform other duties as requested, directed, or assignedSkillsHigh school diploma or equivalent required2+ years' experience in customer service, preferably in a call center or service-focused environmentAbility to obtain and maintain a Property & Casualty (P&C) insurance licenseAbility to adapt to changing customer needs and multiple communication channelsStrong problem-solving skills to troubleshoot issues before escalationStrong written and verbal communication skillsProficiency with common customer service software and systems, such as CRM toolsStrong time management and multitasking abilities to handle multiple customer interactions and tasks efficientlyComfortable using AI-enabled support tools (e.g., chatbots, AI knowledge bases, or generative AI assistants) to help find information and draft customer responses, with a willingness to learn and follow company guidelinesBenefitsHealth, dental, and vision plansAmazing work-life balance with 4 weeks of Paid Time Off10 Paid Company Holidays with 2 floating holidays401K Programs with employer matchPersonal assistance programs for support in a healthy personal and work lifeCompany OverviewVeracity Insurance Solutions is an international insurance brokerage firm specializing in the placement of Programs, General Liability, and Product Liability Insurance. It was founded in 2012, and is headquartered in Pleasant Grove, Utah, USA, with a workforce of 51-200 employees. Its website is https://www.veracityinsurance.com.