[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Touch Support, Inc. is a US-based company that partners with technology firms to provide exceptional customer service. They are seeking a Customer Service Representative to resolve customer inquiries and support clients through their journey, while also advocating for customer needs and enhancing satisfaction.ResponsibilitiesRespond to and resolve customer questions through chat, email, and telephone calls quickly and effectivelyAssist in onboarding, educating, and supporting our customers through their journeyHelp and guide our customers with technical and billing-related questionsAct as a customer advocate by passing along unique questions and challenges that you see our customers are experiencingIncrease customer satisfaction and build loyalty by providing an outstanding, personal customer experienceSkillsExcellent communication skills in the English language, as our clients are primarily US-basedPassion for working with people and helping them to get their stuff workStrong interest in developing a career in the IT fieldReadiness to learn at a fast paceSolution-oriented mindset and passion for resolving problemsReadiness to lend a helping hand and pass on the knowledge as you grow with the companyAbility to work in shifts (morning, afternoon, night shift). However, our schedules are quarterly-based - you wouldn't be switching through different shifts each day but would keep a more stable scheduleBenefitsWork from homeLearning from scratchThe promotional path is clearly defined, and you will know what’s required to achieve the next step in your career.You will be able to further your development with valuable certifications paid for by the company.A young and friendly international team! Even though we work from home, our team is firmly connected at any given moment to ensure everyone feels a part of the team.Company OverviewFounded in 2003 on the principle that extraordinary customer experiences forge lasting brand loyalty, Touch Support has always seen end-user interactions as pivotal moments. It was founded in 2003, and is headquartered in Chicago, Illinois, USA, with a workforce of 201-500 employees. Its website is https://www.touchsupport.com/.