[Remote] Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. Entech is seeking a Customer Service Associate for a seasonal remote position. The role involves handling high-volume inbound calls from customers, assisting with loan applications, and resolving issues efficiently.ResponsibilitiesHandle back-to-back inbound calls from customersAssist with loan applications and documentationResolve issues quickly and professionallyFollow structured workflows and log all interactions accuratelySkills2+ years inbound call center experience1+ year financial services experienceStrong communication skillsAbility to work independently in a remote environmentRemote role — eligible states: AL, DE, GA, KY, MD, MI, NC, NE, OH, PA, TN, VA Candidates must maintain a primary work location in one of these statesReliable high-speed internetBackup connection required (hotspot or alternate workspace)Personal laptop for training (equipment provided after)BenefitsRemote role — ELIGIBLE states: AL, DE, GA, KY, MD, MI, NC, NE, OH, PA, TN, VA Candidates MUST maintain a primary work location in one of these states.Personal laptop for training (equipment provided after)Company OverviewWe’re living and working in the midst of a digital revolution, and the demand for optimized technology practices has never been more critical for businesses. It was founded in 2007, and is headquartered in Malvern, Pennsylvania, US, with a workforce of 201-500 employees. Its website is https://www.entech.com.