[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. AMP&M, LLC is a woman-owned, full-service promotional products and creative branding company that supports clients with branded merchandise and marketing initiatives. The Customer Service Representative is responsible for providing customer care, order management, and sales support while ensuring a positive client experience through effective communication and order processing.ResponsibilitiesProvide professional, friendly, and timely support to clients, sales representatives, suppliers, and internal team membersCommunicate order issues, production concerns, inventory updates, and customer needs proactivelyBuild strong partnerships with assigned sales representatives through consistent follow-up, attention to detail, and ownership of assigned workReview submitted orders within 24 hours for complete information, accurate pricing, acceptable margin, artwork readiness, and delivery requirementsReturn incomplete or noncompliant orders for correction and notify the sales representative with clear notes outlining required updatesCreate and send purchase orders and artwork to vendors; notify accounting and sales immediately if an order cannot be processed due to credit limits, past-due balances, or other issuesGenerate packing slips, backorders, and related order documents as neededMaintain detailed Job Tracker notes and follow-up dates so order status is clear and currentConfirm vendor receipt of purchase orders and artwork; obtain estimated ship dates, proof status, and tracking informationSend order acknowledgments and ship confirmations to customers promptly as information becomes availableManage follow-up dates for critical, rush, or special-action orders to support on-time shipmentProcess vendor acknowledgments and proof approvals the same day they are receivedFollow up on vendor invoices within 48 hours after shipment to support timely customer billing and vendor payment termsUpdate purchase orders, sales orders, and job descriptions as needed to match vendor invoices and ensure accurate billing, commissions, and repeat-order recordsReview and complete Job Tracker activity dailyDevelop strong supplier relationships through meetings, communication, and ongoing collaborationReview supplier catalogs and product information to strengthen product knowledge, idea generation, and lead-time guidanceSupport project management needs and assist with other duties as assigned by leadershipSkillsSelf-directed, motivated, and able to complete tasks accurately and on timeStrong communication, collaboration, organization, and time-management skillsAbility to manage multiple details in a fast-paced, deadline-driven environmentProfessional, friendly, and polished communication with clients, suppliers, and colleaguesStrong computer skills, including Microsoft Office; Adobe Illustrator experience is a plusAbility to follow established processes within the Facilis business modelAttention to detail, positive attitude, and desire to contribute to a growing businessProfessional appearance required for video calls and in-person meetingsBachelor's degree preferred but not requiredPromotional products, Facilis, customer service, or fast-paced sales support experience preferredCompany OverviewAMPM Branding is a leading, woman-owned, full service, creative provider of corporately branded merchandise and apparel for marketing outreach, incentives, and recognition. It was founded in 2006, and is headquartered in Franklin, Tennessee, USA, with a workforce of 11-50 employees. Its website is https://shop.ampmspecialties.com.