[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Naborforce is a company dedicated to helping older adults and their families navigate the challenges of aging and caregiving. They are seeking a Customer Service Representative to join their Naborhood Success Team, responsible for delivering exceptional customer experiences and supporting clients and their families with empathy and care. Responsibilities Serve as a friendly, reliable point of contact for clients, their caregivers and Nabors (our independent contractors) via phone and email, ensuring timely, thoughtful, and solution-oriented responses Address questions, concerns, and requests with empathy, professionalism, and a focus on resolution Monitor and review billing to ensure clarity and accuracy for clients Proactively identify and resolve operational or technical issues that may impact the customer experience Communicate potential issues or concerns clearly and promptly with the appropriate team members Support onboarding of Nabors, including conducting interviews and reviewing documentation for compliance Maintain a strong understanding of the Naborforce platform to confidently guide and support users Assist with inside sales by helping prospective clients understand the value of Naborforce Continuously look for ways to improve processes and enhance the overall customer journey Contribute to special projects that support growth and service excellence Skills Excellent communication skills: Ability to communicate clearly and empathetically with our clients, their families, and our Nabors. This includes strong written communication skills with an emphasis on clear, professional and friendly email correspondence Exceptional customer service skills and the ability to provide phone support with patience and professionalism, even during difficult conversations A passion for helping others and creating positive customer experiences Strong problem-solving skills with a calm, solutions-oriented mindset Ability to multitask, prioritize workload, and maintain accuracy Comfort with technology and learning new systems quickly Ability to work both independently and collaboratively A genuine connection to our mission and the people we serve Experience with CRM tools is a plus Familiarity with Slack or a similar work management software Benefits Healthcare coverage, including vision and dental 401(K) 20 Days of PTO in addition to 11 paid company holidays $250 per month to spend on something that brings you JOY! 1 week of paid time off for volunteering per year (over and above PTO) Company Overview Naborforce connects older adults to a network of “Nabors” for social engagement and on-demand support for errands. It was founded in 2018, and is headquartered in Richmond, Virginia, USA, with a workforce of 11-50 employees. Its website is