[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Hibu is a leading provider of digital marketing solutions for small and medium-sized businesses nationwide. The role involves providing expert support for Hibu’s suite of digital products, troubleshooting issues, and ensuring clients’ online presence is optimized.ResponsibilitiesAnswer clients' and sales representatives' calls and emails to gather details to understand, diagnose, and resolve their concernsSupport Hibu’s full suite of digital products: Websites, Online Business Profiles (including Google Business Profiles), Google Search Ads, Website Banner Ads, Search Engine Optimization, and Social Media AdvertisingAssist clients and sales representatives with updates and changes to digital products within defined guidelinesTroubleshoot technical issues using internal tools and documentationHandle post-live support, including billing inquiries, performance analytics, and campaign adjustmentsDocument client and sales representative interactions and resolutions in our client relationship managerFollow up on open cases and ensure timely resolutionCollaborate with internal teams and sales representatives to ensure client satisfactionSkillsMinimum 1 year of customer service experience (call center or tech support preferred)Strong verbal and written communication skillsAbility to multitask and work independently in a fast-paced environmentPositive attitude and adaptability to changeDetail-oriented with excellent organizational skillsBilingual English/Spanish candidates with a bilingual pay differentialExperience in a call center, tech support, or client-facing roleBenefitsQuarterly Performance Bonus (up to $4,000 annually!)5 weeks of paid, best-in-class trainingClear growth path, with advancement opportunities starting after just 6 monthsOngoing development and mentorshipCompetitive compensationIncentivesGenerous benefits packageCompany OverviewHibu Inc. provides digital marketing solutions to local businesses. It was founded in 2012, and is headquartered in Cedar Rapids, Iowa, USA, with a workforce of 1001-5000 employees. Its website is https://hibu.com/.