[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. InteLogix is a trusted leader in providing innovative solutions and exceptional services. The Customer Service Representative will handle inbound calls and emails from customers, addressing issues related to water services and ensuring a strong customer service experience.ResponsibilitiesRespond to incoming customer calls regarding their water or wastewater servicesEducate customers on billing details including explaining charges, payment options, and available assistance programsProvide accurate information and solutions to customers, ensuring a high level of customer satisfactionFocus on first call resolution with each customerAssist customers with account management, including updates to personal information and servicesDocument customer interactions in the call tracking systemHandle all customer calls, despite the degree of difficulty, in a courteous and business-like fashionDemonstrate the ability to handle pressure when attempting to meet deadlines and performance goalsPerform additional duties as required by managementSkillsHigh School Diploma or GED is required1 year of customer service experience is requiredExcellent customer service experienceStrong written and verbal communication skillsNatural ability to empathize with customersAbility to project and convey a positive, concerned, and professional image to customersAbility to be adaptable and quickly adjust to changeMust be able to conduct research efficiently and effectively while working within specific time constraintsAdhere to policies and proceduresAdhere to work schedule and punctuality requirementsMust be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systemsMust be able to maintain a high level of confidentiality in dealing with customer informationMust be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalismMust have reliable, high-speed internet with a wired ethernet connection (WiFi is not acceptable)Download speed must be 10 Mbps or higherUpload speed must be 5 Mbps or higherDedicated workspace that is in a quiet and distraction free environment1 year of call center experience is preferredBenefitsPaid TrainingMedical, Dental, and Vision InsurancePaid Time OffEmployee DiscountsFull-time, non-seasonalCareer AdvancementCompany OverviewInteLogix is a provider of integrated solutions, utilizing state-of-the-art technology to provide outstanding customer experiences. It was founded in 1957, and is headquartered in Park City, Utah, USA, with a workforce of 5001-10000 employees. Its website is https://intelogix.com.



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