[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Brindlee Mountain Fire Apparatus is seeking a qualified Customer Service Representative for their sister company, Rural Metro Fire. The CSR will be the first point of contact for members, ensuring a positive experience through account updates, clear communication, and exceptional service while supporting special projects and collaborating with team members to meet performance goals. Responsibilities Demonstrate strong verbal communication and active listening skills Answer and return inbound calls, resolve inquiries, and provide accurate information about products and services Assist customers with account updates, billing questions, and membership details Maintain detailed and accurate records in the membership billing system Participate in outbound calls for billing collections and follow-up Work closely with colleagues to resolve issues and ensure positive, productive communication Support cross-training initiatives and assist other team members when needed Adhere to company policies, confidentiality standards, and information security protocols Perform other duties as assigned by management Skills High School Diploma or equivalent required Proficiency with Microsoft Office Suite Strong oral, written, and interpersonal communication skills Ability to work independently in a remote environment with reliable internet access Bilingual skills are a plus Previous customer service or call center experience preferred Benefits Comprehensive benefits package including health insurance Paid time off Training opportunities Company Overview Brindlee Mountain Fire Apparatus is a buyer and seller of used firetrucks. It was founded in 2001, and is headquartered in Union Grove, Alabama, USA, with a workforce of 11-50 employees. Its website is