[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Hibu is a leading provider of digital marketing solutions for small and medium-sized businesses nationwide, seeking a Customer Service Representative. In this role, you will provide expert support for Hibu's suite of digital products, troubleshoot issues, and ensure clients' online presence is optimized. Responsibilities Answer clients' and sales representatives' calls and emails to gather details to understand, diagnose, and resolve their concerns Support Hibu’s full suite of digital products: Websites, Online Business Profiles (including Google Business Profiles), Google Search Ads, Website Banner Ads, Search Engine Optimization, and Social Media Advertising Assist clients and sales representatives with updates and changes to digital products within defined guidelines Troubleshoot technical issues using internal tools and documentation Handle post-live support, including billing inquiries, performance analytics, and campaign adjustments Document client and sales representative interactions and resolutions in our client relationship manager Follow up on open cases and ensure timely resolution Collaborate with internal teams and sales representatives to ensure client satisfaction Skills Minimum 1 year of customer service experience (call center or tech support preferred) Strong verbal and written communication skills Ability to multitask and work independently in a fast-paced environment Positive attitude and adaptability to change Detail-oriented with excellent organizational skills Bilingual English/Spanish candidates with a bilingual pay differential Experience in a call center, tech support, or client-facing role Benefits Quarterly Performance Bonus (up to $4,000 annually!) 5 weeks of paid, best-in-class training Clear growth path, with advancement opportunities starting after just 6 months Ongoing development and mentorship Competitive compensation Incentives Generous benefits package Company Overview Hibu Inc. provides digital marketing solutions to local businesses. It was founded in 2012, and is headquartered in Cedar Rapids, Iowa, USA, with a workforce of 1001-5000 employees. Its website is