Remote Customer Service Representative
Job title: Remote Customer Service Representative in Athens, GA at GetInsured
Company: GetInsured
Job description: This website uses cookies to customize and improve your experience. If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy.XAccept CookiesThis website uses cookies to customize and improve your experience. If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy.XAccept CookiesRemote Customer Service RepresentativeJob DetailsJob LocationAthens, GA - Athens, GARemote TypeFully RemotePosition TypeFull TimeSalary Range$15.00 - $16.50 HourlyJob CategoryCustomer ServiceRemote Customer Service RepresentativeIt's truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, GetInsured is coming together as a team, adapting, growing, and hiring. At GetInsured there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.GetInsured currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. GetInsured builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.Full-time/Seasonal· $15.00/hr. plus performance incentives· $16.00/hr. Spanish Bilingual, plus performance incentivesRequirements
18 years of age or older
Complete Background check and drug test within 3 days
Dedicated, private, and secure workspace
Personal device with functioning camera required for the Training Period
Committed to full attendance for paid 3-week Training period
Minimum Internet Speed of 35 mb/s with ethernet
Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
NOT compatible with Mobile Internet Service Providers and/or Satellite.
NOT compatible with Wi-Fi internet access or Wi-Fi adapter/extenders
(For example, T-Mobile is not compatible with our internal systems)
Essential Responsibilities
Inbound/Outbound Calls
Deliver the highest level of customer service experience consistently
Manage customer accounts and provide technical support
Application Data Entry
Online chat inquiries as assigned
Interpret and follow defined procedures and policies
Creative problem-solving skills
Flexibility and adaptability to changing projects and updates
Time and task management (multitasking and task prioritization)
Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
Adhere to regulated guidelines for communications via all channels
Qualifications
Moderate to Advanced computer skills
High level of comfort learning new technology
High level of professionalism
Excellent verbal and written communication skills
Comfortable working from home
Self-motivated and success-driven
What We Offer
Paid Training
Full-Time, Seasonal role
Performance and attendance-based incentives, in addition to the base pay
The convenience of working from home
Collaborative and supportive team environment
401K Match
Individual Coverage HRA (ICHRA)
Paid time off (PTO)
Preferred Experience (not required)
Previous experience in customer support or technical support role
Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
Previous experience in a Call Center
Familiarity with CRM systems and practices
Spanish Bilingual, a plus
Apply Now" class=" central-validator input--dark-grey" aria-label="Legal First Name" required="required" value="">Legal First Name*" class=" central-validator input--dark-grey" aria-label="Legal Last Name" required="required" value="">Legal Last Name*" class=" input--dark-grey" data-parsley-type="email" aria-label="Email" minlength="1" required="required" value="">Email*" onpaste="return false;" autocomplete="off" class=" input--dark-grey" data-parsley-type="email" aria-label="Confirm Email" minlength="1" required="required" value="">Confirm Email*Phone*arrow_drop_downsearchsearchNo results found.Do you consent to receiving text communications related to your job application via SMS from VIMO INC, which may include autodialed and automated messages, at the mobile number provided? Message frequency may vary and applicable data rates may apply.*Yes/No * Yes No" id="quick-apply-desktop__application-form__resume__input" accept=".pdf,.doc,.docx,.txt,.ppt,.pptx" required="required" style="width: 0; height: 0; opacity: 0; overflow: hidden; position: absolute; z-index: -1; " data-parsley-errors-container="#quick-apply-desktop__application-form__resume__errors-container" aria-label="Attach Resume" tabindex="-1"> Attach Resume/CV*Start Applicationchevron_leftSign InWelcome ! It looks like you have an account with this email. Please enter your password to complete your application." class=" input--dark-grey" minlength="8" maxlength="30" required="required" value="">Password* Sign InThanks!An email has been sent to you with a password to access your account.Ready for the next step?View More PostingsApply Now" class=" central-validator input--dark-grey" aria-label="Legal First Name" required="required" value="">Legal First Name*" class=" central-validator input--dark-grey" aria-label="Legal Last Name" required="required" value="">Legal Last Name*" class=" input--dark-grey" data-parsley-type="email" aria-label="Email" minlength="1" required="required" value="">Email*" onpaste="return false;" autocomplete="off" class=" input--dark-grey" data-parsley-type="email" aria-label="Confirm Email" minlength="1" required="required" value="">Confirm Email*Phone*arrow_drop_downsearchsearchNo results found.Do you consent to receiving text communications related to your job application via SMS from VIMO INC, which may include autodialed and automated messages, at the mobile number provided? Message frequency may vary and applicable data rates may apply.*Yes/No * Yes No
This value is required." id="quick-apply-mobile__application-form__resume__input" accept=".pdf,.doc,.docx,.txt,.ppt,.pptx" required="required" style="width: 0; height: 0; opacity: 0; overflow: hidden; position: absolute; z-index: -1; " data-parsley-errors-container="#quick-apply-mobile__application-form__resume__errors-container" aria-label="Attach Resume" tabindex="-1"> Attach Resume/CV*Start Applicationchevron_leftSign InWelcome ! It looks like you have an account with this email. Please enter your password to complete your application." class=" input--dark-grey" minlength="8" maxlength="30" required="required" value="">
Expected salary: $15 - 16.5 per hour
Location: Athens, GA
Apply for the job now!
Apply Now
Company: GetInsured
Job description: This website uses cookies to customize and improve your experience. If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy.XAccept CookiesThis website uses cookies to customize and improve your experience. If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy.XAccept CookiesRemote Customer Service RepresentativeJob DetailsJob LocationAthens, GA - Athens, GARemote TypeFully RemotePosition TypeFull TimeSalary Range$15.00 - $16.50 HourlyJob CategoryCustomer ServiceRemote Customer Service RepresentativeIt's truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, GetInsured is coming together as a team, adapting, growing, and hiring. At GetInsured there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.GetInsured currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. GetInsured builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.Full-time/Seasonal· $15.00/hr. plus performance incentives· $16.00/hr. Spanish Bilingual, plus performance incentivesRequirements
18 years of age or older
Complete Background check and drug test within 3 days
Dedicated, private, and secure workspace
Personal device with functioning camera required for the Training Period
Committed to full attendance for paid 3-week Training period
Minimum Internet Speed of 35 mb/s with ethernet
Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
NOT compatible with Mobile Internet Service Providers and/or Satellite.
NOT compatible with Wi-Fi internet access or Wi-Fi adapter/extenders
(For example, T-Mobile is not compatible with our internal systems)
Essential Responsibilities
Inbound/Outbound Calls
Deliver the highest level of customer service experience consistently
Manage customer accounts and provide technical support
Application Data Entry
Online chat inquiries as assigned
Interpret and follow defined procedures and policies
Creative problem-solving skills
Flexibility and adaptability to changing projects and updates
Time and task management (multitasking and task prioritization)
Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
Adhere to regulated guidelines for communications via all channels
Qualifications
Moderate to Advanced computer skills
High level of comfort learning new technology
High level of professionalism
Excellent verbal and written communication skills
Comfortable working from home
Self-motivated and success-driven
What We Offer
Paid Training
Full-Time, Seasonal role
Performance and attendance-based incentives, in addition to the base pay
The convenience of working from home
Collaborative and supportive team environment
401K Match
Individual Coverage HRA (ICHRA)
Paid time off (PTO)
Preferred Experience (not required)
Previous experience in customer support or technical support role
Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
Previous experience in a Call Center
Familiarity with CRM systems and practices
Spanish Bilingual, a plus
Apply Now" class=" central-validator input--dark-grey" aria-label="Legal First Name" required="required" value="">Legal First Name*" class=" central-validator input--dark-grey" aria-label="Legal Last Name" required="required" value="">Legal Last Name*" class=" input--dark-grey" data-parsley-type="email" aria-label="Email" minlength="1" required="required" value="">Email*" onpaste="return false;" autocomplete="off" class=" input--dark-grey" data-parsley-type="email" aria-label="Confirm Email" minlength="1" required="required" value="">Confirm Email*Phone*arrow_drop_downsearchsearchNo results found.Do you consent to receiving text communications related to your job application via SMS from VIMO INC, which may include autodialed and automated messages, at the mobile number provided? Message frequency may vary and applicable data rates may apply.*Yes/No * Yes No" id="quick-apply-desktop__application-form__resume__input" accept=".pdf,.doc,.docx,.txt,.ppt,.pptx" required="required" style="width: 0; height: 0; opacity: 0; overflow: hidden; position: absolute; z-index: -1; " data-parsley-errors-container="#quick-apply-desktop__application-form__resume__errors-container" aria-label="Attach Resume" tabindex="-1"> Attach Resume/CV*Start Applicationchevron_leftSign InWelcome ! It looks like you have an account with this email. Please enter your password to complete your application." class=" input--dark-grey" minlength="8" maxlength="30" required="required" value="">Password* Sign InThanks!An email has been sent to you with a password to access your account.Ready for the next step?View More PostingsApply Now" class=" central-validator input--dark-grey" aria-label="Legal First Name" required="required" value="">Legal First Name*" class=" central-validator input--dark-grey" aria-label="Legal Last Name" required="required" value="">Legal Last Name*" class=" input--dark-grey" data-parsley-type="email" aria-label="Email" minlength="1" required="required" value="">Email*" onpaste="return false;" autocomplete="off" class=" input--dark-grey" data-parsley-type="email" aria-label="Confirm Email" minlength="1" required="required" value="">Confirm Email*Phone*arrow_drop_downsearchsearchNo results found.Do you consent to receiving text communications related to your job application via SMS from VIMO INC, which may include autodialed and automated messages, at the mobile number provided? Message frequency may vary and applicable data rates may apply.*Yes/No * Yes No
This value is required." id="quick-apply-mobile__application-form__resume__input" accept=".pdf,.doc,.docx,.txt,.ppt,.pptx" required="required" style="width: 0; height: 0; opacity: 0; overflow: hidden; position: absolute; z-index: -1; " data-parsley-errors-container="#quick-apply-mobile__application-form__resume__errors-container" aria-label="Attach Resume" tabindex="-1"> Attach Resume/CV*Start Applicationchevron_leftSign InWelcome ! It looks like you have an account with this email. Please enter your password to complete your application." class=" input--dark-grey" minlength="8" maxlength="30" required="required" value="">
Expected salary: $15 - 16.5 per hour
Location: Athens, GA
Apply for the job now!
Apply Now