Remote Customer Service Representative - $35/Hour

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Aetna. As a remote worker, you will have the opportunity to work from the comfort of your own home and make a meaningful impact on our customers' lives. This is a full-time position offering a competitive salary of $35/hour and a comprehensive benefits package.
Job Details:

Hiring Organization: Aetna
Post Name: Customer Service Representative
Qualifications: Bachelor's Degree
Industry: Private
Employment Type: Full Time
Work Hours: 8 Hours
Salary: $35/Hour
Locations: Phoenix, USA

Job Description:

Key Responsibilities:

Provide exceptional customer service to Aetna customers via phone, web, or written correspondence
Engage, consult, and educate customers on Aetna plans, tools, and resources
Respond to customer inquiries and resolve issues in a timely and professional manner
Document interactions with customers, providers, and plan sponsors
Build trusting relationships with customers to support their health and well-being

Requirements:

High school diploma or equivalent required; Bachelor's degree preferred
Customer service experience in a transaction-based environment, such as a call center or retail store
Ability to work in a production environment and meet performance standards
Strong communication and problem-solving skills
Ability to work a second or third shift schedule

Preferred Qualifications:

Experience in a healthcare or insurance environment
Knowledge of clinical terminology
Ability to multitask and prioritize responsibilities
Strong analytical and critical thinking skills

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Apply Now