[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Optum is focused on improving health data and information flow to create a more connected system. The Customer Service Representative role involves providing expertise and customer service support to callers, answering inquiries, and ensuring a high-quality experience for patients and callers. Responsibilities Answers inbound phone calls while providing a high-quality patient/caller experience Reviewing patient liability questions and concerns Schedules, reschedules and cancels appointments Performs referral coordination including completing Open Referrals and/or referral tracking queue Works all assigned work timely according to department standards and documents all actions in the system Registers new patients, verifies patient demographics and health insurance, updates patient information in designated databases Responds to general information requests and/or inquiries from patients, physicians, medical offices and other callers Communicates effectively and in a professional manner Processes all work-related responsibilities in an efficient, timely and accurate manner Other duties as assigned Skills High School Diploma / GED Must be 18 years of age OR older 1+ years of experience in a call center answering customer service inquiries regarding healthcare Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications Flexibility to work any 8-hour shifts between the hours of 8:00AM-5:30PM PST. This may not necessarily be within the individual's time zone in which he/she resides as it is based upon client need and the time zone in which the client operates Experience using EPIC Benefits Comprehensive benefits package Incentive and recognition programs Equity stock purchase 401k contribution Company Overview Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group. It was founded in 2011, and is headquartered in Eden Prairie, Minnesota, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Optum has a track record of offering H1B sponsorships, with 648 in 2025, 559 in 2024, 620 in 2023, 851 in 2022, 593 in 2021, 438 in 2020. Please note that this does not guarantee sponsorship for this specific role.