[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Optum is dedicated to improving health data flow and creating a more connected system. They are seeking a Customer Service Representative to handle calls from patients, assist with appointment scheduling, and maintain compliance with regulations. This role involves providing support and information to customers while ensuring a high level of service. Responsibilities Answer a high volume of calls from patients or their representative Perform scheduling, re-rescheduling, and cancelation of patient appointments Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed Maintain all Compliance and HIPAA regulations at all times Skills High School Diploma / GED Must be 18 years of age OR older 1+ years of experience in a call center or office setting, while analyzing and solving customer problems Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 5:30 pm CST. It may be necessary, given the business need, to work occasional overtime Medical terminology experience Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon Benefits Comprehensive benefits package Incentive and recognition programs Equity stock purchase 401k contribution Company Overview Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group. It was founded in 2011, and is headquartered in Eden Prairie, Minnesota, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Optum has a track record of offering H1B sponsorships, with 648 in 2025, 559 in 2024, 620 in 2023, 851 in 2022, 593 in 2021, 438 in 2020. Please note that this does not guarantee sponsorship for this specific role.