[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. VIATEQ Corporation is looking for a dedicated and motivated Customer Service Representative to provide top-tier service and support to their various clients. In this role, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience. Responsibilities Answer inbound and outbound calls in a timely and professional manner to resolve customer inquiries, complaints, and issues based on client instructions Identify customer concerns or problems and offer effective solutions to ensure customer satisfaction Provide accurate answers to customer questions and provide timely, effective solutions Resolve customer issues or concerns, ensuring a satisfactory resolution Maintain up-to-date records of calls including actions taken and follow-up requirements Ensure confidentiality and privacy during all phone interactions Adhere to quality assurance guidelines, ensuring all calls are handled in a timely, courteous, and effective manner Use various technical systems, including desktop computers, call center software, phones, and the internet, to track and resolve customer issues Collaborate with team members to resolve complex customer issues and ensure customer needs are met Maintain sufficient reliable private internet connection, not supplied by the use of cellular data, with the ability to hardwire via ethernet cable Skills High School Diploma or GED Strong communication skills Strong customer service skills Strong problem-solving skills Strong computer skills Ability to multi-task Ability to sit for extended periods of time Ability to pass a background check Strong internet connection due to the remote nature of this role Maintain sufficient reliable private internet connection, not supplied by the use of cellular data, with the ability to hardwire via ethernet cable Fluently bilingual in Spanish Previous experience as a Customer Service Representative License(s) in Insurance, Healthcare, and/or Finance Previous Public Trust Clearance or ability to pass a Public Trust Clearance (for government clients only) Benefits Comprehensive healthcare 401(k) Paid time off Flexible spending accounts Professional development reimbursement Other benefits for you and your family Company Overview VIATEQ is a proactive provider of collaborative solutions for federal government agencies. It was founded in 2007, and is headquartered in Mclean, Virginia, USA, with a workforce of 11-50 employees. Its website is