[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Revenue Group is a leading business process outsourcing company committed to exceeding client expectations. They are seeking a Customer Service Representative to assist patients in resolving healthcare billing concerns through effective communication and problem-solving. Responsibilities Assisting patients to resolve billing issues, handling complaints, and setting up payment plans Inbound calls from patients regarding bills Documenting customer complaints, issues, and interactions in appropriate system(s) Meet performance metrics provided by management team Performing other duties as needed and assigned by the supervisor Skills High school diploma or GED Strong communication and de-escalation skills Comfortable navigating multiple systems at once Reliable attendance Must pass a 7-year Background Check High speed Internet connection (DSL / Cable) capable of speeds over 100 mbps Customer service/call center experience preferred Benefits 100% Paid Training 401(k) matching Paid Time off (PTO) – Up to 10 days your first year! 8 Paid Holidays – Including your birthday! Referral Program Employee Assistance Program (EAP) Growth & Continued Training - We promote from within, many of our team leads started as CSRs. Dental & Vision insurance Health insurance (including Long & Short-Term Disability) Life insurance (Company Paid) Company Overview Revenue Group is a financial services company offering hospital referral services and office services. It was founded in 2003, and is headquartered in Cleveland, Ohio, USA, with a workforce of 201-500 employees. Its website is