[Remote] Customer Service Representative (12 PM – 8 PM)

Note: The job is a remote job and is open to candidates in USA. Foxen is a company that advances financial wellness through multi-family real estate, headquartered in Columbus, Ohio. They are seeking a Customer Service Representative to be the primary point of contact for residents, helping them with inquiries and resolving issues to ensure a great resident experience.ResponsibilitiesAnswering inquiries: Responding to customer questions via phone, email, live chat, or in-personProblem-solving and complaint resolution: Listening to and understanding customer issues, then providing appropriate solutions, and following up to ensure the problem is resolvedProviding information: Having in-depth knowledge of the company's products and services to accurately inform customersManaging accounts: Reviewing and making changes to customer accounts as neededRetrieve and distribute incoming mail in a timely mannerContribute to operational efficiency by suggesting and developing new process improvementsSkillsStrong communication skills: The ability to convey information clearly and effectively, both verbally and in writingActive listening: Paying close attention to what customers are saying to fully understand their needs and concernsEmpathy and patience: Staying calm and polite, especially when dealing with difficult or frustrated customersExcellent organizational and time management skills with a proven ability to prioritize tasks and multitask effectivelyA positive attitude and a proactive approach to learning new systems and adapting to changeCompany OverviewFoxen is a provider of risk management software, insurance verification, and monitoring services. It was founded in 2017, and is headquartered in Columbus, Ohio, USA, with a workforce of 51-200 employees. Its website is https://www.foxen.com.