(REMOTE) CUSTOMER SERVICE REPRESENTATIVE (12-9PM EST SHIFT)

Remote Full-time
This is a fantastic, simple entry-level opportunity for a CUSTOMER SERVICE REPRESENTATIVE! We believe in flexibility; this hybrid role lets you balance your time between our Remote office and home. This position requires a strong and diverse skillset in relevant areas to drive success. Earn a reliable and steady income of a competitive salary. Â Â Location: United States
Job Area: Customer Service...
Job ID: 230003U7
Brand: DICK'S Sporting Goods
Shifts available:
Sunday, Monday, Wednesday, Thursday, Friday 12pm-9pm EST
Sunday, Monday, Tuesday, Thursday, Friday 12pm-9pm EST
Monday, Tuesday, Wednesday, Friday, & Saturday 12pm-9pm EST
Monday, Tuesday, Thursday, Friday, & Saturday 12pm-9pm EST
The Customer Service Representative role is an essential, front line role that connects our brand to our Athletes (customers). The Customer Service Teammate assists the Athlete with many aspects of their experiences with our brand and ensures the Athletes are getting the correct high-level support that they need during their purchase journey. Shifts will include one weekend day.
Job Duties & Responsibilities
Assisting Athletes with situations related to product inquiries, gift card and ScoreCard issues, placing orders, existing order status, and returns and/or replacements.
Deliver first call resolution with white glove service by owning Athlete issues to the point of resolution, demonstrating empathy and keeping Athletes updated throughout the process. Responsible for handling escalated call transfers at a Tier II level support.
Research, troubleshoot, and resolve Athlete issues, and escalate issues that require deeper assessment or resolution. Quickly identify and understand the Athlete’s needs and act with their ultimate satisfaction in mind.
Work with individual stores and internal business partners to provide support and reach resolution related to Athlete issues.
Execute various back-office functions associated with customer inbound inquires, including accurate logging and tracking of all incident information.
Knowledge, Skills & Abilities
Able to type 25+ words per minute.
Able to work weekend days and holidays.
Customer-service oriented.
Excellent written & Verbal Communication Skills.
Execution skills.
Strong interpersonal & client consultation skills.
Ability to work effectively in a team environment.
Self-motivated & results oriented.
Strong detail orientation.
Problem solving & troubleshooting capabilities.
WHAT WE’RE LOOKING FOR
High School Diploma or Equivalent.
1 – 3 years of Experience in customer service, help desk, or related experience (retail oriented) is preferred.
The target salary range for this position is between $30,900 and $46,200. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!

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Experienced Data Entry Clerk for 17-Year-Olds – Entry-Level Position at Hirevector About Hirevector At Hirevector, we are driven by a mission to be the world's most customer-centric company. We strive to offer our customers the lowest possible prices, the best available selection, and the utmost convenience. Established in 1994, we’ve grown from an online bookstore into a global powerhouse that specializes in e-commerce, cloud computing, digital streaming, and artificial intelligence. Your Opportunity Awaits We are excited to announce our Data Entry Clerk position specifically tailored for 17-year-olds! This is a unique opportunity to start your career with one of the world's leading companies while improving your computer skills and gaining real-world experience. Position Overview As a Data Entry Clerk at Hirevector, you will play a crucial role in our operations by managing various forms of data input and validation. This position is an excellent opportunity for motivated and detail-oriented teenagers looking to build valuable work experience in a fast-paced environment. Key Responsibilities: Accurately enter customer data into our internal systems. Review and verify data for accuracy and completeness. Organize and maintain data files and records. Assist in organizing information and preparing reports. Communicate effectively with team members to resolve discrepancies. Who We Are Looking For This role is perfect for a responsible 17-year-old who is eager to learn and grow. We are looking for candidates who meet the following criteria: Essential Qualifications: Must be 17 years old by the time of application. High School student or recent graduate preferred. Basic computer skills and familiarity with Microsoft Office Suite. Strong attention to detail and organization skills. Ability to work independently as well as a part of a team. Effective communication skills—both written and verbal. 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With the right guidance and opportunity, you can not only develop practical skills essential for your career but also join a company that embraces innovation and creativity. This is your chance to take those first steps toward a bright future. Don’t hesitate—apply today and be part of something bigger! FAQs Q: What is the minimum age requirement for this position A: You must be at least 17 years old to apply for this position. Q: Do I need prior experience in data entry to apply A: No prior experience is necessary, but basic computer skills and a willingness to learn are important. Q: What are the working hours for this role A: The working hours are flexible and can be arranged to fit around your school schedule. Q: Will training be provided A: Yes, comprehensive training will be provided to ensure you are fully prepared for your responsibilities. 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