[Remote] Customer Service Rep – Tax (Seasonal, Remote)

Note: The job is a remote job and is open to candidates in USA. Concentrix is a forward-thinking global organization that nurtures an inclusive culture, and they are seeking a seasonal Customer Service Representative for tax support. This remote position involves providing inbound customer support, resolving basic technical issues, and delivering exceptional customer experiences.ResponsibilitiesProvide inbound customer support using a call flow guideHelp customers resolve basic technical issuesTrack, document, and retrieve information in databasesOffer additional products and/or servicesDeliver expert customer experiences…with a smileSkills1+ year of customer service experienceOpen availability (this is a seasonal position)A high school diploma or GEDA quiet, distraction-free environment to work from in your homeProficiency in fast-paced multi-taskingEagerness to learn new technologiesStrong computer navigation skills and PC knowledgeA desktop or laptop to complete PC and internet testingDevice must be a desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.)Operating System: Windows 11+RAM: 8GB or higherProcessor: Intel i5/AMD Ryzen 5 or higherInternet Requirements: DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable)Speeds: 10 mbps download and 3 mbps upload or higherWhile working, you will be required to hardwire with an ethernet cableHigh Speed internet (no wireless/hotspots or satellite) and a smartphoneMust reside in the United States and have a valid U.S. address for residenceBenefitsMedical, dental, and vision insuranceComprehensive employee assistance program (EAP)401(k) retirement planPaid time off and holidaysPaid training daysDailyPay enrollment option to access pay "early," when you want itPaid training and performance-based incentivesLucrative employee referral bonus opportunitiesCompany networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and moreHealth and wellness programs with trained partners to help promote a healthy youMentorship programs that support your rewarding career journeyWork-from-home conveniencePrograms and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community supportCelebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and moreCompany OverviewConcentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.concentrix.com.



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