Remote Customer Service Rep - Must be in Augusta,GA (Starts 12/9/2024)
About the position
Responsibilities
• Assist customers with their accounts
• Ensure all account information is accurately documented in client's system
• Provide detailed explanations of account status and inquiries to customers
• Assist customers with delinquent accounts based on various state guidelines
• Adhere to State and Federal regulations pertaining to job duties
• Maintain an average Inbound Handle Time
• Achieve Quality Assurance goals
• Adhere to Production measures (time spent on calls, schedule adherence, etc)
Requirements
• Prior call center experience is REQUIRED
• Excellent written and verbal communication skills
• Experience navigating multiple systems/screens while speaking with customers
• Active listening to understand the customers' needs
• Great problem-solving skills
• Must be proficient with Microsoft applications
Benefits
• Paid training
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
Apply Now
Apply Now
Responsibilities
• Assist customers with their accounts
• Ensure all account information is accurately documented in client's system
• Provide detailed explanations of account status and inquiries to customers
• Assist customers with delinquent accounts based on various state guidelines
• Adhere to State and Federal regulations pertaining to job duties
• Maintain an average Inbound Handle Time
• Achieve Quality Assurance goals
• Adhere to Production measures (time spent on calls, schedule adherence, etc)
Requirements
• Prior call center experience is REQUIRED
• Excellent written and verbal communication skills
• Experience navigating multiple systems/screens while speaking with customers
• Active listening to understand the customers' needs
• Great problem-solving skills
• Must be proficient with Microsoft applications
Benefits
• Paid training
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
Apply Now
Apply Now