Remote Customer Service Rep – Inbound Chat/Email (CST)
We are hiring a detail-oriented and customer-focused Remote Customer Service Representative to handle inbound chat and email support. In this role, you will assist customers by resolving inquiries, providing accurate information, and ensuring a positive support experience—without any voice calls.
This position is ideal for candidates who are comfortable with written communication and working remotely during CST hours.
Key Responsibilities:
• *
Respond to inbound customer queries via chat and email in a timely manner
• *
Resolve issues related to accounts, orders, services, or general inquiries
• *
Provide clear, accurate, and professional written responses
• *
Document interactions and update customer records in CRM systems
• *
Escalate complex issues to the appropriate team when required
• *
Meet quality, response time, and customer satisfaction targets
• *
Follow company policies, procedures, and data security guidelines
• Required Skills & Qualifications:
• *
Excellent written communication skills in English
• *
Basic computer skills and ability to navigate multiple systems
• *
Comfortable handling multiple chats/emails simultaneously
• *
Strong problem-solving and attention to detail
• *
Ability to work independently in a remote environment
• *
Reliable internet connection and quiet workspace
• Experience:
• *
Prior experience in customer service, chat support, or email support is a plus
• *
Freshers with strong written communication skills are welcome
• Working Hours:
• *
Aligned with Central Standard Time (CST)
• *
Fixed or rotational shifts depending on business needs
• *
Weekend availability may be required
• Compensation & Benefits:
• *
Competitive hourly or monthly pay
• *
Fully remote work setup
• *
Paid training and onboarding
• *
Performance incentives (where applicable)
• *
Long-term growth opportunities in customer experience roles
• Who Can Apply:
• *
Freshers and experienced professionals
• *
Candidates comfortable working US time zones
• *
Individuals seeking non-voice, work-from-home roles
•
Apply tot his job
Apply To this Job
This position is ideal for candidates who are comfortable with written communication and working remotely during CST hours.
Key Responsibilities:
• *
Respond to inbound customer queries via chat and email in a timely manner
• *
Resolve issues related to accounts, orders, services, or general inquiries
• *
Provide clear, accurate, and professional written responses
• *
Document interactions and update customer records in CRM systems
• *
Escalate complex issues to the appropriate team when required
• *
Meet quality, response time, and customer satisfaction targets
• *
Follow company policies, procedures, and data security guidelines
• Required Skills & Qualifications:
• *
Excellent written communication skills in English
• *
Basic computer skills and ability to navigate multiple systems
• *
Comfortable handling multiple chats/emails simultaneously
• *
Strong problem-solving and attention to detail
• *
Ability to work independently in a remote environment
• *
Reliable internet connection and quiet workspace
• Experience:
• *
Prior experience in customer service, chat support, or email support is a plus
• *
Freshers with strong written communication skills are welcome
• Working Hours:
• *
Aligned with Central Standard Time (CST)
• *
Fixed or rotational shifts depending on business needs
• *
Weekend availability may be required
• Compensation & Benefits:
• *
Competitive hourly or monthly pay
• *
Fully remote work setup
• *
Paid training and onboarding
• *
Performance incentives (where applicable)
• *
Long-term growth opportunities in customer experience roles
• Who Can Apply:
• *
Freshers and experienced professionals
• *
Candidates comfortable working US time zones
• *
Individuals seeking non-voice, work-from-home roles
•
Apply tot his job
Apply To this Job