[Remote] Customer Service Rep

Note: The job is a remote job and is open to candidates in USA. CAI is a global services firm with over 9,000 associates worldwide. As the Customer Service Rep, you will be the first point of contact for providers, delivering exceptional support and addressing inquiries related to behavioral and physical health services. Responsibilities Respond to provider questions, emails, and calls in a timely and professional manner Assist with navigating and resolving a variety of issues, including claims and continuity of care Work towards meeting and exceeding call center metrics Manage a high volume of inbound and outbound calls with efficiency and courtesy Maintain detailed records of interactions, transactions, and comments Collaborate with Provider Relations and Contracts teams to ensure seamless service Contribute to team efforts by accomplishing related results as needed Skills High school diploma or equivalent; higher education or certifications in healthcare or customer service preferred Experience in customer service, ideally in a healthcare setting Strong communication skills, both verbal and written Ability to handle stressful situations with patience and professionalism Proficiency with computers and typical office software Knowledge of healthcare systems and terminology is a plus Flexibility to work holidays and extended hours as required by the Department Benefits Medical Dental Vision insurance 401k retirement account access Paid sick leave Other paid time off Company Overview CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. It was founded in 1981, and is headquartered in Allentown, Pennsylvania, USA, with a workforce of 5001-10000 employees. Its website is