[Remote] Customer Service Rep - 2nd Shift position - 11:25am - 8:00pm CS

Note: The job is a remote job and is open to candidates in USA. WPS is a health solutions company that provides insurance and support services for military personnel and their families. The Customer Service Rep will be responsible for handling inquiries related to TRICARE and Medicare benefits, assisting with claims and billing inquiries, and delivering exceptional customer service to military beneficiaries and medical providers.ResponsibilitiesServing as the first point of contact for members and medical providers, answering inquiries regarding benefits, eligibility, claims, billing, and healthcare servicesRespond to an average of 80 or more inbound phone calls and written inquiries per day from retired military beneficiaries and medical providersReceive calls and written inquiries from retired military beneficiaries regarding their claim questions and statusProcess correspondence by reviewing detailed information across multiple systems to accurately resolve complex TRICARE related inquiries while delivering clear, thorough, and easy to understand responsesYou will use our various systems to find the, sometimes-complex, information and be expected to patiently explain it in a way that is easy-to-understandQuickly and efficiently respond to billing agents in hospitals and clinics regarding claim payment statuses, billing inquiries, and correcting billing errors as neededMaintain a high level of accuracy in handling confidential information and recordsProvide exceptional customer service to ensure a positive experience for each callerSkillsU.S. Citizenship is required for this position due to Department of Defense restrictionsHigh School Diploma or GED or equivalent experience1 or more years of customer service experience working in a fast paced, high volume call center environmentStrong verbal and written communication skills with the ability to effectively explain complex informationProficiency in Microsoft Office Suite and customer service softwareDemonstrated customer service skills and the ability to handle difficult situations with empathy and patienceSolid ability to multitask, prioritize, and manage time effectively in a fast-paced environmentAbility to maintain a high level of accuracy and attention to detail2 or more years of experience in a fast paced, high volume call center environment1 or more years of customer service experience working with health insurance and/or medical claimsAbility to learn medical and insurance terminology1 or more years of experience with navigating dual monitor screens and utilizing multiple programs at onceStrong skillsets in multi-tasking, research, and problem-solvingBenefitsPerformance bonus and/or merit increase opportunities401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately)Competitive paid time offHealth insurance, dental insurance, and telehealth services start DAY 1Professional and Leadership Development ProgramsCompany OverviewWPS, a health solutions company, is an independent, not-for-profit, local company based in Madison, Wisconsin. It was founded in 1946, and is headquartered in Madison, Wisconsin, USA, with a workforce of 1001-5000 employees. Its website is https://www.wpshealthsolutions.com/.