[Remote] Customer Service Rep

Note: The job is a remote job and is open to candidates in USA. REVOLVE is a next-generation fashion retailer catering to Millennial and Generation Z consumers. They are seeking a Spanish Customer Service Representative to provide excellent support through inbound calls, chats, SMS, and emails, ensuring customer satisfaction and retention.ResponsibilitiesAnswering inbound telephone calls and providing excellent customer supportResponding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalismResponsible for researching and resolving complaints to ensure customer retention and satisfactionFollow up on all written correspondence and escalate to customer service manager on duty as necessaryCoordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfactionSkillsAnswering inbound telephone calls and providing excellent customer supportResponding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalismResponsible for researching and resolving complaints to ensure customer retention and satisfactionFollow up on all written correspondence and escalate to customer service manager on duty as necessaryCoordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfactionAbility to work in a team environmentAbility to give and receive honest and direct feedbackStrong customer orientation with desire and willingness to helpStrong verbal and written communication skillsAbility to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual outputKnowledge of apparel construction and fabrication and various fashion categoriesAbility to work required overtime when business needs warrantSchedule flexibility as shifts can change based on needs of our customersAbility to work autonomously in a virtual environmentMust be reachable and available by telephone, email, and instant message during work hoursAbility to meet set productivity standards on an ongoing basisMust have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)Experience with Microsoft word and excelHigh School DiplomaType 50+ words per minute1+ years in Customer Service, help desk or call center experienceType 60+ words per minuteWorking knowledge of website navigationBenefitsRequired equipment will be provided.Company OverviewRevolve is a fashion company offering clothing, footwear, accessories, and beauty styles. It was founded in 2003, and is headquartered in Cerritos, California, USA, with a workforce of 501-1000 employees. Its website is https://www.revolve.com/.