[Remote] Customer Service Remote Travel Advisor

Note: The job is a remote job and is open to candidates in USA. Departure Travel is looking for motivated individuals who are passionate about helping others create memorable travel experiences. The Lead Travel Agent / Travel Assistant will guide clients through the travel planning process, assist with inquiries, and provide exceptional customer service while maintaining organized client records.ResponsibilitiesGuide clients through every stage of the travel planning processAssist with trip inquiries, destination information, and travel optionsProvide professional and timely communication throughout the booking experienceFollow up with clients to confirm travel plans and ensure satisfactionRespond to client emails, phone calls, and messages in a professional mannerSupport clients with travel modifications, cancellations, and updatesMaintain positive relationships through empathy, patience, and efficiencyDeliver exceptional customer service while creating a stress-free experience for travelersProvide up-to-date information regarding destinations, travel documentation, and agency processesMaintain organized client records and communicationEnsure accuracy and attention to detail with travel information and schedulingGather post-trip feedback to help improve the client experienceStay informed on travel trends, destinations, and industry toolsLearn and adapt to new systems, technology, and agency resourcesCollaborate with team members in a supportive remote environmentBe flexible with evening availability when needed to support clientsSkillsMotivated and detail-oriented individualsPassionate about helping others create memorable travel experiencesThrives in a remote environmentEnjoys working with clients through every stage of their travel journeyEnjoys customer service, communication, organization, and travel planningAbility to guide clients through every stage of the travel planning processAbility to assist with trip inquiries, destination information, and travel optionsAbility to provide professional and timely communication throughout the booking experienceAbility to follow up with clients to confirm travel plans and ensure satisfactionAbility to respond to client emails, phone calls, and messages in a professional mannerAbility to support clients with travel modifications, cancellations, and updatesAbility to maintain positive relationships through empathy, patience, and efficiencyAbility to deliver exceptional customer service while creating a stress-free experience for travelersAbility to provide up-to-date information regarding destinations, travel documentation, and agency processesAbility to maintain organized client records and communicationAbility to ensure accuracy and attention to detail with travel information and schedulingAbility to gather post-trip feedback to help improve the client experienceAbility to stay informed on travel trends, destinations, and industry toolsAbility to learn and adapt to new systems, technology, and agency resourcesAbility to collaborate with team members in a supportive remote environmentFlexibility with evening availability when needed to support clientsBenefitsFlexible ScheduleWork From AnywhereCompany OverviewWe help find opportunities for you or your family to take the perfect vacation or getaway at a price you can afford without giving up quality or priorities. It was founded in 2025, and is headquartered in Cooper , Tx , US, with a workforce of 0-1 employees. Its website is https://www.evotravelagent.com/srutledge.