Remote Customer Service Project Management Principal
Join Our Team as a Remote Customer Service Project Management Principal
We're seeking an experienced and skilled Remote Customer Service Project Management Principal to join our team at Workwarp. As a key member of our customer service operations, you will be responsible for planning, tracking, and delivering process improvements, tool improvements, and medium to large cross-functional programs that impact our members and the Customer Service organization.
Role Overview:
Partner with customer service operations, CS tools, technology, and other cross-functional partners to drive project success
Assess the organization's launch readiness, create detailed project plans, and ensure leadership is informed of timing, impacts, and updates
Collaborate with CS leadership, workforce management, training, and CS operations to implement projects in a timely and consistent manner
Develop and manage project plans, track progress, identify risks, and capture employee feedback
Key Responsibilities:
Plan, track, manage, and report on all CS-impacting programs and larger company-driven projects for Customer Service
Build a master project plan/project tracker to show high-level and detailed information on all ongoing and closed projects
Send regular program updates and facilitate lessons learned post-launch
Lead complex initiatives, managing all activities in a project life cycle, including initiation, planning, executing, controlling, and closing
Conduct project kick-off meetings, regular project check-ins, and Go/No Go meetings to ensure all impacted teams are aligned
What We Offer:
Competitive salary range: $90,000 - $95,000
Opportunity to work with a leading off-price e-commerce portfolio company
Collaborative and dynamic work environment
Professional development and growth opportunities
Flexible remote work arrangement
About You:
Bachelor's degree
3-5 years of project/program experience, preferably in customer experience
Strong listening, written, and verbal communication skills
Knowledge of customer service practices and principles
Able to work collaboratively and cross-functionally
Experience using problem-solving and analytical skills to drive process improvements
How to Apply:
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your application, and we'll be excited to review it.
Apply Now
Apply Now
We're seeking an experienced and skilled Remote Customer Service Project Management Principal to join our team at Workwarp. As a key member of our customer service operations, you will be responsible for planning, tracking, and delivering process improvements, tool improvements, and medium to large cross-functional programs that impact our members and the Customer Service organization.
Role Overview:
Partner with customer service operations, CS tools, technology, and other cross-functional partners to drive project success
Assess the organization's launch readiness, create detailed project plans, and ensure leadership is informed of timing, impacts, and updates
Collaborate with CS leadership, workforce management, training, and CS operations to implement projects in a timely and consistent manner
Develop and manage project plans, track progress, identify risks, and capture employee feedback
Key Responsibilities:
Plan, track, manage, and report on all CS-impacting programs and larger company-driven projects for Customer Service
Build a master project plan/project tracker to show high-level and detailed information on all ongoing and closed projects
Send regular program updates and facilitate lessons learned post-launch
Lead complex initiatives, managing all activities in a project life cycle, including initiation, planning, executing, controlling, and closing
Conduct project kick-off meetings, regular project check-ins, and Go/No Go meetings to ensure all impacted teams are aligned
What We Offer:
Competitive salary range: $90,000 - $95,000
Opportunity to work with a leading off-price e-commerce portfolio company
Collaborative and dynamic work environment
Professional development and growth opportunities
Flexible remote work arrangement
About You:
Bachelor's degree
3-5 years of project/program experience, preferably in customer experience
Strong listening, written, and verbal communication skills
Knowledge of customer service practices and principles
Able to work collaboratively and cross-functionally
Experience using problem-solving and analytical skills to drive process improvements
How to Apply:
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your application, and we'll be excited to review it.
Apply Now
Apply Now