Remote Customer Service – Portuguese or Spanish Speaking 1373 I
Job title: Remote Customer Service – Portuguese or Spanish Speaking 1373 I in Indianapolis, IN at MedTeam Staffing
Company: MedTeam Staffing
Job description: This is a contract job opportunity. Potential for permPosition: Remote Customer Service – Portuguese or Spanish Speaking 1373Location: RemoteSchedule: M-F 10 am - 7 pm ESTProjected duration: 12 months + potential for permJob code: CVDJP00031373Must speak Portuguese and/or SpanishBenefits are availableDescription:Job Description
If you are looking for a company where you can personally advance healthcare and make a difference in peoples’ lives with your bold ideas and unique point of view, consider working at with us as an Investigator Support Coordinator.The Investigator Support Coordinator is responsible for the communication and support of investigative sites, including managing incoming and/or outgoing telephone contact. The coordinator will also resolve accession holds as assigned by working with sites, project management, and data revision personnel. The coordinator will provide results to site staff by telephone or fax.In more details, you will be…
Notifying investigator sites, sponsors, and affiliates of laboratory results, sponsor determined flags, and test cancellations as defined in the Statement of Work (SOW)
Monitoring, tracking, and resolving accession holds and informing the Supervisor and the associated Project Manager of any delays
Updating the database with appropriate information and informing personnel of additional testing needs.
Supporting sites and sponsor with project related questions via phone and email
Effective and timely adherence to management communications, meetings, and Standard Operating Procedures (SOP)
Assisting and supporting in the implementation of global processes and procedures
Tracking and reporting metrics as determined by management in the agreed timelines
Documenting all service failures, resolving, and escalating to management when appropriate resolution is incomplete
Acting as a liaison for both internal and external clients
Communicating investigator site needs when new policies or procedures are discussed
Instilling a culture where patient safety is top priority
Promptly address patient safety issues and escalates as needed for resolution
Ensuring the investigator’s needs are explored prior to implementation of new processes and procedures
Note: Saturday shift required several times per year. Work hours are 10-7 pm EST.
This is a fully remote position.What we’re looking for
Investigator Support Coordinators are the most successful with:
Customer service skills
Self-motivated with strong verbal skills
Attention to detail and good organizational skills
Ability to handle multiple tasks and multiple distractions while maintaining a professional manner
Adaptability skills
Problem solving skills
Being a team player with an ability to work independently
Fluency in English + Portuguese and/or Spanish.
Experience in the pharmaceutical industry is an advantage
Education requirements
High school diploma with 2 years customer service experience over the phone
Expected salary:
Location: Indianapolis, IN
Apply for the job now!
Apply Now
Company: MedTeam Staffing
Job description: This is a contract job opportunity. Potential for permPosition: Remote Customer Service – Portuguese or Spanish Speaking 1373Location: RemoteSchedule: M-F 10 am - 7 pm ESTProjected duration: 12 months + potential for permJob code: CVDJP00031373Must speak Portuguese and/or SpanishBenefits are availableDescription:Job Description
If you are looking for a company where you can personally advance healthcare and make a difference in peoples’ lives with your bold ideas and unique point of view, consider working at with us as an Investigator Support Coordinator.The Investigator Support Coordinator is responsible for the communication and support of investigative sites, including managing incoming and/or outgoing telephone contact. The coordinator will also resolve accession holds as assigned by working with sites, project management, and data revision personnel. The coordinator will provide results to site staff by telephone or fax.In more details, you will be…
Notifying investigator sites, sponsors, and affiliates of laboratory results, sponsor determined flags, and test cancellations as defined in the Statement of Work (SOW)
Monitoring, tracking, and resolving accession holds and informing the Supervisor and the associated Project Manager of any delays
Updating the database with appropriate information and informing personnel of additional testing needs.
Supporting sites and sponsor with project related questions via phone and email
Effective and timely adherence to management communications, meetings, and Standard Operating Procedures (SOP)
Assisting and supporting in the implementation of global processes and procedures
Tracking and reporting metrics as determined by management in the agreed timelines
Documenting all service failures, resolving, and escalating to management when appropriate resolution is incomplete
Acting as a liaison for both internal and external clients
Communicating investigator site needs when new policies or procedures are discussed
Instilling a culture where patient safety is top priority
Promptly address patient safety issues and escalates as needed for resolution
Ensuring the investigator’s needs are explored prior to implementation of new processes and procedures
Note: Saturday shift required several times per year. Work hours are 10-7 pm EST.
This is a fully remote position.What we’re looking for
Investigator Support Coordinators are the most successful with:
Customer service skills
Self-motivated with strong verbal skills
Attention to detail and good organizational skills
Ability to handle multiple tasks and multiple distractions while maintaining a professional manner
Adaptability skills
Problem solving skills
Being a team player with an ability to work independently
Fluency in English + Portuguese and/or Spanish.
Experience in the pharmaceutical industry is an advantage
Education requirements
High school diploma with 2 years customer service experience over the phone
Expected salary:
Location: Indianapolis, IN
Apply for the job now!
Apply Now