[Remote] Customer Service Phone Billing Representative (53499)

Note: The job is a remote job and is open to candidates in USA. Performance Home Medical has been a leader in providing quality products and services since 1995. They are seeking a motivated individual to join their Billing Center phone team, responsible for answering billing and collection questions, assisting with denials, and maintaining knowledge of insurance guidelines.ResponsibilitiesAnswers billing and collection questions for patients, referral sources and coworkersWorks closely with PHM’s billing and collections services for both insurance plans and patient’s private pay balancesAssists PHM’s billing and collections services with denialsMaintains and requests on-going authorizations when required to assure flow of revenueMaintains a high level of knowledge and understanding of the insurance guidelines for all payers within the PHM designated patient baseWorks designated reports to maintain all avenues of reimbursement flow smoothlyFollows insurance plan guidelines as well as State and Federal RegulationsOther duties assigned by managerSkillsAbility to learn quicklyTeam player that will contribute for a professional and fun environment to work inReliable internet access is required to ensure smooth communication and performance in a remote settingPrioritize multiple tasks efficiently and independently in a fast-paced environmentCompetency in working within a healthcare billing and records system a plusAnswering patient and insurance phone calls with questions regarding invoice and insurance documentation requirementsTroubleshooting patient issues with their account including detailed review of invoices submitted to their insurance companiesAbility to de-escalate situations involving dissatisfied patientsPrevious professional experience or educational background in healthcare customer service or intake is a plus but not requiredA background in medical equipment preferred but we will train the right candidateBenefitsMedicalDentalVisionLifeAD&D401kEAP8 paid holidaysA comprehensive onboarding and training program to help ensure your successCompany OverviewAt Performance Home Medical, our commitment is simple: Patients First—always. It was founded in 1993, and is headquartered in Kent, Washington, USA, with a workforce of 201-500 employees. Its website is https://www.performancehomemed.com/.