[Remote] Customer Service Partner

Note: The job is a remote job and is open to candidates in USA. Allianz Trade in North America is a trusted insurance and asset management company seeking a Customer Service Partner. The role involves managing and resolving client requests, liaising with the Direct Sales Force, and identifying process improvements to enhance customer retention and business production. Responsibilities Answers customer requests over the phone or email on various topics across all core functions with a sense of urgency Works closely with the Direct Sales Force and broker partners to accurately expedite new business application input with offshore partners Manages a large portfolio of policies with key responsibilities to include: Communication with the Direct Sales Force and broker partners in regards to policy renewal changes, policy construction & policy distribution Responsible for managing collection of past due invoices and other policy items for assigned portfolio Identifies process improvements based on exposure to client issues and concerns that directly impact retention and new business production Support implementation of Voice of the Customer initiatives in the region Skills Bachelor's Degree preferred 1-2 years of Customer service or administrative experience Spanish speaking is a plus Highly computer literate with proficiency in Word, Excel and similar software Exceptional internal & external client service mentality Excellent trouble shooting skills Ability to assimilate and apply information from multiple functions Excellent written and verbal communication skills Excellent technical and analytical skills Proven ability to manage multiple work functions in a high volume setting Self motivated & team player Strong people skills and ability to manage external customers including broker partners and internal agents High level of organization High level of computer literacy with an ability to quickly acclimate to new systems Prior customer service experience Looking for candidates that possess a basic awareness of Artificial Intelligence technologies and are enthusiastic about learning and integrating AI into everyday business processes (Generative) Artificial Intelligence or GenAI or AI Data Analysis (Microsoft) Copilot ChatGPT Benefits Competitive compensation Annual bonus eligibility and/or commission structure opportunities 401(k) discretionary match of up to 6% Flexible work schedules Health and wellness benefits Paid time off for vacation, illness, Birthday Day Off and Volunteer Day Off Tuition Reimbursement Family care resources, including fertility and adoption benefits Company Overview Allianz Trade is the global leader in trade credit insurance and a recognized specialist in the areas of Surety bonds, debt collection processes, e-commerce credit insurance, structured trade credit and political risk. It was founded in 1883, and is headquartered in Baltimore, Maryland, US, with a workforce of 501-1000 employees. Its website is .