[Remote] Customer Service Market Coordinator- West Coast

Note: The job is a remote job and is open to candidates in USA. Vesta is a key player in the interior design and staging industry, aiming to deliver exceptional design and service. They are seeking a detail-oriented Customer Service Market Coordinator to manage client communications and administrative tasks, ensuring a seamless post-purchase experience.ResponsibilitiesManage day-to-day conversations with clients directly on all post purchase processes, including scheduling of trips, feedback requests, and move out coordinationWork with accounting to ensure payments are up to date in a timely mannerWork with sales operations to ensure contracts are correct and addendums are sent in a timely mannerBe the voice of the client- help guide them into making decisions that benefit them and Vesta alike, and route clients to the proper departments in a timely manner, while ensuring their issues are resolvedBecome an expert in our service selection to help customers pick their service best suited for their needs and scheduleCommunicate commonly asked questions, concerns, and customer feedback, which are used by the Customer Success team to drive product improvementsKeep CRM and internal database up to date with detailed notesUnderstand capacity of our fleet by market, and schedule accordinglyKeep to our 3 hour email response SLA - Coordinate projects and maintain client expectation by workSkillsExcellent communication skills and problem solving skillsSelf-motivated, proactive, and able to work independentlyExcellent time management skills in a quick paced environmentInhabits a client focused personality that has a friend tone to match Vesta's brand voiceAbility to multitask and prioritize your day accordinglyWork cross functionally with operations, sales, design to bring each project across the finish line and provide excellence in design and client satisfactionBenefitsPaid Time Off (PTO)401kMedical InsuranceDental InsuranceVision InsuranceCompany OverviewVesta offers interior design, custom furniture, and home staging services. It was founded in 2016, and is headquartered in Los Angeles, California, USA, with a workforce of 201-500 employees. Its website is https://vestahome.com/.