[Remote] Customer Service Lead
Note: The job is a remote job and is open to candidates in USA. Amynta Group is dedicated to providing exceptional customer service and is looking for a Customer Service Lead to join their team. This role involves overseeing daily operations, mentoring team members, and resolving escalated customer issues.ResponsibilitiesTrain, onboard, and coach customer service representativesMonitor team metricsHandle complex, high-priority customer complaints that frontline staff cannot resolveRecommend workflow improvementsUpdate department policiesSkillsTrain, onboard, and coach customer service representativesMonitor team metricsHandle complex, high-priority customer complaints that frontline staff cannot resolveRecommend workflow improvementsUpdate department policiesCompany OverviewThe Amynta Group is an industry leading team of warranty and specialty risk companies as well as managing general agents. It was founded in 2018, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is https://www.amyntagroup.com.Company H1B SponsorshipAmynta Group has a track record of offering H1B sponsorships, with 2 in 2026, 1 in 2025, 1 in 2024, 9 in 2023, 1 in 2022, 1 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.