[Remote] Customer Service - Event Expert

Note: The job is a remote job and is open to candidates in USA. SeatGeek is a company that believes in the power of live events and is modernizing the ticketing industry. The Customer Service - Event Expert will be the voice of SeatGeek, resolving customer issues through various communication channels and providing exceptional customer service.ResponsibilitiesProvide specialized support for our customers through email, chat, and notably SeatGeek Enterprise customer phone support, with availability to work on the weekendsUse metrics and consumer insight to help make SeatGeek better, and work with your managers to evaluate your performance amongst your peers and against success benchmarksWork daily with tools like Talkdesk, Zendesk, our internal admin, Slack, Google business tools, Github, Looker, Jira, and moreGo above and beyond for our customersAttend 1 on 1 and group strategy meetings weeklyAs you become an expert in first point of contact support at SeatGeek, you will earn the ability to phase more project work into your job, handling more specialized and escalated customer contacts, and will be entrusted to use your time to make changes to benefit CX and SG as a wholeSkillsLove for live events and an understanding that purchasing tickets to see your favorite band is not the same as buying a stapler - You can empathize with SeatGeek customersBachelor's degree (or equivalent experience) and experience working in Customer Service - Experience at a tech startup or high-volume company is a plusUnderstanding of the value of using data to make intelligent decisions and compelling arguments - You aren't intimidated by numbersStrong communication skills and the ability carry on a conversation with anyonePassion for technology and customer experiencesAbility to keep a level head- You don't get easily flusteredStrong work ethicAbility to adapt to seasonality and tech innovation- You're flexible when it comes to adjusting your responsibilities based on the needs of the businessReliable, high-speed internet (at least 35 Mbps, 50+ Mbps strongly preferred)Proficiency in Spanish is a plusBenefitsDiscretionary annual bonusFlexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotelyA WFH stipend to support your home office setupGenerous PTOUp to 16 weeks of fully-paid family leave401(k) matchingStudent loan matching programHealth, vision, dental, and life insuranceUp to $25k towards family building, reproductive health services and Gender-affirming care$500 per year for wellness expensesSubscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical$120 per month to spend on tickets to live eventsAnnual subscription to Spotify, Apple Music, or Amazon musicCompany OverviewSeatGeek operates a mobile-focused ticket platform and search engine that lets fans buy and sell tickets for events. It was founded in 2009, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is https://seatgeek.com.Company H1B SponsorshipSeatGeek has a track record of offering H1B sponsorships, with 13 in 2025, 6 in 2024, 13 in 2023, 7 in 2022. Please note that this does not guarantee sponsorship for this specific role.



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