[Remote] Customer Service Escalation Phone Rep (Part Time)

Note: The job is a remote job and is open to candidates in USA. U-Haul is a company that provides moving and storage solutions, and they are seeking a Customer Service Escalation Phone Rep to assist customers with inquiries related to past rentals or transactions. The role involves engaging with customers over the phone and chat, providing solutions to their needs, and ensuring a positive customer experience.ResponsibilitiesAssist customers calling and chatting in who have received notification pertaining to a past rental or previous transactionUsing customer provided information, assist the customer with taking a payment for a prior rental or resolving an outdated alertCraft acceptable solutions to address our customer's needsSkills35-40 WPM (words per minute) score on typing assessmentMinimum 6 months customer service experienceEngage with customers in a friendly, approachable mannerSupport a positive environment for customer interactionsMaintain a deep understanding of our products and services to offer tailored solutionsAnticipate customer needs and offer proactive serviceShow empathy and understanding when assisting with customer concernsMaintain composure in challenging situations, providing thoughtful and helpful solutionsNavigate multiple software applications and systems with speed and accuracyEmploy quick problem-solving skills to provide efficient solutionsPossess a normal typing speed, ensuring accurate data entryStrong spelling and grammar skills for professional written communicationYou must have a quiet, private work areaDependent and child-care arrangements must be made as if you were working in-person at a U-Haul facilityAll work duties, including initial education, must be performed at your home addressComputer requirements and internet speed will be verified, if interviewedWindows 11 or MacOS 13 Ventura or newer16GB (Minimum) of RAM/memory or higher (Recommended: 32GB)Windows processor must have CPU benchmark score of 6,000 (Minimum) or higher (Recommended: 10,000)Mac processor must be Intel Core i5 or higher, M chips acceptableSSD internal storage with 5GB (Minimum) free spaceWebcam (external or built in)USB headset (wired)Dual monitorsPing under 10050MB (Minimum) download speed (Recommended: 100MB)5MB (Minimum) upload speed (Recommended: 10MB)BenefitsAt U-Haul, our Part Time Team Members enjoy benefits to support their physical, financial, and emotional wellness.Additionally, our career path planning and continued education assists employees with their professional goals.This role is supported by practical concept education from first-rate instructors, reinforced with education courses from our online U-Haul University, consistent engagement with your Manager and team, and interactive mentorship and call/chat support from Advanced Agents.Company OverviewTheir primary service objective is to provide a better and better product and service to more and more people a lower and lower cost. It was founded in 1945, and is headquartered in Capitol Heights, Maryland, USA, with a workforce of 10001+ employees. Its website is http://www.uhaul.com/.