[Remote] Customer Service Coordinator

Note: The job is a remote job and is open to candidates in USA. CBRE is a leading global real estate services firm, and they are seeking a Customer Service Coordinator to provide information and resolve day-to-day issues regarding products and services. This role involves answering service requests, responding to customer inquiries, and coordinating logistics while adhering to company procedures.ResponsibilitiesAnswer incoming service requests, via phone, chat, email & online requestsRespond to customer inquiries and concernsEscalate, as necessaryGenerate and follow up on service request work orders for completionSchedule meetings and coordinate logistics as neededUpdate company systems, customer service databases, and spreadsheetsContact customers for updated information, as necessaryRun and distribute various ad hoc reports for reviewLead by example and model behaviors that are consistent with CBRE RISE valuesGuide team through the application of basic knowledgeSuggest improvements to existing processes and solutions to improve the efficiency of the teamEvaluate and select solutions from established optionsImpact through clearly defined duties, methods, and tasks are described in detailUse existing procedures to solve straightforward problems while having a limited opportunity to exercise discretionDeliver own output by following defined procedures and processes under close supervisionSkillsHigh School Diploma or GED with up to 2 years of job-related experienceAbility to follow basic work routines and standards in the application of workCommunication skills to exchange straightforward informationWorking knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etcStrong organizational skills with an inquisitive mindsetBasic math skillsAbility to calculate simple figures such as percentages, discounts, and markupsCompany OverviewOperating across every dimension of commercial real estate, CBRE sees more so you can do more. It was founded in 1906, and is headquartered in Dallas, Texas, USA, with a workforce of 10001+ employees. Its website is https://www.cbre.com.Company H1B SponsorshipCBRE has a track record of offering H1B sponsorships, with 16 in 2026, 152 in 2025, 204 in 2024, 154 in 2023, 175 in 2022, 168 in 2021, 111 in 2020. Please note that this does not guarantee sponsorship for this specific role.