[Remote] Customer Service Consultant - Richmond (Remote)

Note: The job is a remote job and is open to candidates in USA. CarMax is the nation’s largest retailer of used cars, committed to providing a transparent and innovative car buying experience. As a Customer Service Consultant, you will connect with customers both online and over the phone, guiding them through their car purchasing journey and ensuring a seamless transition between online and in-store experiences.ResponsibilitiesConnect with inbound customers online and over the phone to find out what they want and need from their next car purchaseUse your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needsGuide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle deliveryEnsure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experienceMentor others as your skillset expandsAchieve sales targets while providing an iconic customer experienceAcquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the licenseSkillsSales and customer service experience, in an area such as retail, is preferredThrive in a fast-paced sales environmentGood listening skills and strong customer focusHigh level of self-motivation to achieve performance goalsStrong written and verbal communication skillsAbility to learn and master new technologies, strong computer skillsOpen availability for shifts that may include nights, weekends, and holidaysMust be open to shifting schedules two times per year according to needs of the businessCandidates must live within 100 miles of the Customer Experience Center (CEC) locationBenefitsExcept as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.Company OverviewCarMax provides an online platform for searching new and used cars, researching models, and comparing vehicles. It was founded in 1993, and is headquartered in Richmond, Virginia, USA, with a workforce of 10001+ employees. Its website is http://www.carmax.com.