[Remote] Customer Service Call Center - Work From Home!

Note: The job is a remote job and is open to candidates in USA. CCS is redefining chronic care management with a focus on patient-centric care. As a Patient Advocate Representative I, you will provide exceptional customer service, handle patient inquiries, and ensure accurate processing of orders to maintain patient satisfaction.ResponsibilitiesObtains and process authorizations for reordersResolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validationEnsures patients have all required medical documentation to permit billing of services as assignedMaximizes patient base through retention efforts and cross-selling via phoneHandles inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patientsAudits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilitiesMaintains a strong understanding of medical documentation, Insurance requirements and company proceduresMaintains a high degree of confidentiality always due to access to sensitive informationMaintains regular, predictable, consistent attendance and is flexible to meet the needs of the departmentSkillsMinimum high School diploma or GED equivalentProficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skillsStrong attention to detail, multi-tasking, communication, and organizational skills are essentialExceptional phone and email etiquettePosition may require evening and weekend availabilityCustomer Service Experience PreferredBenefitsCompetitive SalaryBonus/Incentive Opportunities/commission: (if applicable)Comprehensive Benefits:Medical, dental, and vision insurance401(k) with company matchPaid time off (vacation and holidays)Growth & Development:Ongoing training and professional developmentWork-Life Balance:Remote or hybrid work optionsWellness programs and mental health supportCompany OverviewCCS is a leading provider of collaborative care programs and home-delivered medical supplies for those with chronic conditions, specifically diabetes. It was founded in 1994, and is headquartered in Farmers Branch, Texas, USA, with a workforce of 501-1000 employees. Its website is http://www.ccsmed.com.