[Remote] Customer Service Broker (Pipeline Collection)

Note: The job is a remote job and is open to candidates in USA. Ratehub.ca is a unique Canadian Fintech on a mission to help consumers make better financial choices. They are seeking an Experienced Customer Service Broker to join their Insurance team, responsible for providing quality customer service, conducting renewal reviews, and liaising with insurers.ResponsibilitiesProvide quality customer service and professional expert advice to clientsProactively conduct renewal reviews to ensure customer retention targets are metHandle outbound calls to existing clients for renewal review as necessaryLiaison with insurers, building and maintaining relationshipsAdminister, support and complete policy changes within our company partner’s portals and websitesReview policies and make recommendations as requiredAdhere to the underwriting criteria set out by our broker partnersCoordinate and follow up on client documentsRespond to incoming calls and service customer needsGive claims advice to clients, report claims, follow up on claimsStrong Ability to multitask, prioritize, and manage time effectivelySkillsAlberta level 2 license requiredMinimum 2+ years of insurance experienceIndependent, ambitious and competitiveThrives in a fast-paced environmentPositive attitudeLooking to grow with a rapidly expanding companyCompany OverviewRateHub.ca is a finance platform that allows users to compare mortgage, insurance, and credit card rates. It was founded in 2010, and is headquartered in Toronto, Ontario, CAN, with a workforce of 51-200 employees. Its website is http://www.ratehub.ca.